- Check-in time for the Chalets and Suites is at 4:00 pm. Check-out time is 11:00 am.
- Check-in time for the Bass Lake Lodge and Lake House is at 5:00 pm. Check-out time is 12 Noon.
- A late check-out fee will be assessed to all late
checkouts without Front Desk approval on the day of
check out.
- Our cancellation policy for the months of September through May is: 3 days notice required for a full refund.
- Our cancellation policy for the months of June, July and August is: 7 days notice required for a full refund.
- Our cancellation policy for all holiday periods is: 21 days notice required for a full refund.
- Some holidays may have a minimum night stay requirement. Guests departing early on a minimum requirement stay, will be charged for the remaining nights unless the Resort reaches 100% occupancy.
- Unless otherwise advised, your credit card will
be charged for the first night as a deposit.
- Check in requires a valid picture ID and a credit
card.
- We try to honor all special requests, but they
are not guaranteed.
- All of the rooms are non-smoking but every room
has an outside deck with an ashtray.
- We do allow a maximum of two pets with advance reservations. Our approved pet accommodations are limited to certain Chalets. No pets are allowed in Suites or Rental Houses. There is a $75 non-refundable cleaning fee that applies to your reservation with pets. You will be asked to sign a pet policy agreement upon check-in. (Guests who bring pets into accommodations without prior approval will be subject to a $150 fee, per day).
- Quiet hours are strictly enforced from 10 p.m.
to 8 a.m.
- Please leave your Chalet neat. Guests are responsible
for any unusual cleaning or repairs following their
stay. A $50 fee will be charged for dishes not washed,
dried and put away. Up to $100 may be charged for
excessive cleaning required. Broken items will be
replaced and the replacement amount will be billed
to the guest’s credit card on file.
- There is a two-car limit for parking per room.
Boat and trailer parking is only allowed in a designated
area; permits must be obtained at Registration. RV
parking is not allowed.
- Maximum occupancy is 6 persons (including children
and infants) per Chalet and 4 persons per Suite --
no exceptions.
- There is a charge for most telephone calls. Please
review the charges posted by the telephones in the
rooms, prior to usage. All rooms have high-speed Internet
access. The charge is $8.95 for up to 24 hours or
until 3 pm daily. The Resort also has Wireless –
WiFi Hot Spots in the Ducey’s on the Lake building
(Suites, Bar & Grill, Dining Room), pool area,
main lobby, and in all meeting rooms. The charge for
WiFi is $8.95 for any 24-hour period.
- Sweetland Cabin & Chalets (except the Executive
Chalet and 2 Bedroom Chalet) are stocked with dishes,
utensils and an assortment of pots and pans. The Chalet
is not stocked with paper products such as paper towels
& napkins, which can be purchased at the Pines
Market. One packet of complimentary coffee is provided
in your Chalet. Additional coffee can be purchased
at the Pines Market.
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